a. Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Any signs of installation, wear and tear, or damage may void the eligibility for a return.
b. Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. They will provide you with further instructions and a return authorization if applicable. Returns without prior authorization may not be accepted.
Shipping Costs: The customer is responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., wrong item shipped or item arrived damaged).
a. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is deemed eligible for a refund, we will proceed with the refund process. If the item does not meet the criteria, we reserve the right to refuse a refund.
b. Refund Method: Refunds will be issued through the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and for the funds to appear in your account, depending on your payment provider.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by providing a replacement or initiating a refund, based on the circumstances.